Refund & Cancellation Policy

The Free plan costs nothing, so there is nothing to refund or cancel.

If you ask within 7 days of making your first Pro payment (monthly or annual), we refund the full amount. No reason needed.

• Renewal payments and later upgrades are not refundable, because you can stop at any time before paying for the next period.
• Annual payments made after your first Pro payment are not refunded for unused months.
• If you paid twice by mistake or paid the wrong amount, we refund the extra amount in full.
• If we have not activated Pro within 1 working day of confirming your payment, you can ask for a full refund instead.
• If we close your account for a reason other than a breach of our Terms, we refund the unused part of your paid period.

Pro never renews automatically. To cancel, simply do not pay for the next period; your workspace moves to the Free plan when the paid period ends, and your data stays. You can also tell us at mucolabs2026@gmail.com and we will confirm.

• Email mucolabs2026@gmail.com from your account email.
• Include the payment reference (UTR / UPI transaction ID) and the date you paid.
• We reply within 24 hours and send the money back to the same UPI ID or bank account within 7 working days of approving the refund.

Contact our Grievance Officer, Srinivash Mahalingam, at mucolabs2026@gmail.com. We acknowledge within 24 hours and resolve within 15 days.